FAQ

FREQUENTLY ASKED QUESTIONS

Ordering & Shipping
Q: How long will my order take to arrive?
A: Standard shipping typically takes 10-15 business days. Express shipping (5-7 business days) is available for select items.

Q: Do you ship internationally?
A: Yes! We ship worldwide to our global community of travelers.

Q: Can I track my order?
A: Yes, you'll receive tracking information via email once your order ships.

Products & Quality
Q: Are your products tested for travel durability?
A: All our products are carefully selected to meet the needs of plane riders, tourists, and nomads.

Q: What if my item arrives damaged?
A: Contact us immediately with photos, and we'll arrange a replacement or refund.

Returns & Refunds
Q: What's your return policy?
A: We offer a 30-day return window for unused items in original packaging.

Q: How do I initiate a return?
A: Contact our customer service team to receive return authorization and instructions.

About Us
Q: Are you a new company?
A: Yes! Heartful Travels launches on February 15th, 2025, with a mission to provide quality travel gear for modern adventurers.

Q: Who are your products for?
A: Our products are designed for all types of travelers - from frequent flyers to nomads and everyone in between.